11/30/09

Hospital Serdang

Call Centre Executive

Requirement:
At least Diploma in Computer Science, Information Technology or equivalent
Good in English and Bahasa Malaysia (Both in writing and speaking)
Good Interpersonal Skills, discipline, right attitude, active team members with high
team spirit, aggressive, hardworking, high sense of responsibility, open-minded, ethical,
analytical mind, proactive and passion for achievement
Be able to work confidently, assertive, independently and under pressure.
Open to new proven of learning, willing to explore and learn together in a team
Willing to work in shift

Responsibilities
To receive and log all issues reported from end user with regards to Hospital
Information System in the helpdesk system.
To provide the first line support for Technical Issue and Hospital Information System i.e. Clinical and
Non-Clinical application and basic operating procedure.
To escalate unresolved issues at the helpdesk level to the second level support team.
To Keep track of status of all cases reported

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